Once we receive payment notification or proof of payment, we start making your order which takes about two days. We then hand over your parcel to the couriers and depending on your location, delivery can be the same day, or the day after (if you're in an outbound area, delivery can take a few days longer).

There can be multiple reasons for this.
1) We have not picked up your payment yet. We only make orders once we receive payment, and therefore sending proof of payment is crucial in order to speed up the process of receiving your slime.
2) We might have received your payment, but the incorrect reference was used and therefore we cannot tie your payment to your order. Please email us. Always ensure that the correct reference is used when making payment (your order number).
3) We might have received your payment but we do not have an order for your. This could happen when no order is submitted on our website. You will always receive an automatic confirmation email from us when you have submitted your order.
4) We do not have online payment facilities on our website, and therefore an offline EFT payment needs to be made before we can make your order.
5) With big orders, sometimes additional courier bags need to be purchased before your order can be sent.
6) Incorrect address details can often delay orders, and therefore always make sure that the correct address is entered (including suburb).
7) Always make sure a reliable contact number is given when placing your order. Often we need to get hold of you, or the couriers need to get hold of you..

All you have to do is select the items you would like and proceed to checkout where you have to fill in details like your address etc 🙂 Then banking details will pop up and we will start making your order once we receive your EFT payment.

We are an online store only and all slimes are made to order. We do not sell from our physical store address and also don't have ready-made slimes available for purchase.

Unfortunately not. Our courier services do not handle cash.

Delivery depends on where you are located. Costs will be calculated at checkout! Costs range from £2 to £10 and also depend on how many items are purchased.

Cloud slime is always a good option because it is perfect for inexperienced, warm or small hands! Clay slime is also a good option.

We have loads of tutorials on YouTube! Just search 'Julia's Awesome World' 🙂

Yes. We use low concentrated borax solution.

A slime workshop is where participants can join us for one hour and make slime with us. We guide them through the process of designing and making their masterpieces. Everyone leaves with two slimes and a slime goodie bag filled with slime supplies like beads or glitters etc. Even grandparents have joined us in the past and it was a massive success!

Activator is a solution of borax and water which remedies sticky slime. Adding activator to sticky slime will make it less sticky and more holdable. However, adding too much activator can ruin your slime and make it hard.

We recommend using contact lens solution instead.  Just make sure it contain borid acid.

Unfortunately we do not share supplier information. It takes us a long time and a lot of research to find unique items for our products, and therefore it would not be right to give out this information.

We do not share branding information.